F.A.Q.

Find answers to most commonly asked questions by our customers

What does "Be Iconic" mean at Wrenby's?

We believe each of us can be a sustainable fashion icon by choosing quality, ethics, and timeless design over trend and waste of fast fashion.

For us, Be Iconic, is more than a tag line. It is our mantra that guides us in creating fashion that is as responsible as it is influential.

What makes Wrenby's a sustainable fashion brand?

Wrenbys uses only natural, biodegradable fabrics—never virgin or recycled synthetics. We design in small batches to minimize waste and maximize impact.

Do you use polyester or recycled plastic fabrics?

No. We never use polyester, nylon, or any petroleum-based materials, even recycled ones. All fabrics are plant-based and plastic-free.

Where are your clothes made?

Our garments are ethically crafted in small workshops and family-run facilities where workers are paid fairly and treated with respect.

Are your fabrics certified organic or eco-friendly?

Yes. We prioritize certified organic fabrics like GOTS-certified linen and OEKO-TEX® Standard 100 materials wherever possible.

Are your earrings and accessories hypoallergenic?

Yes. Our earrings are made from nickel-free stainless steel, perfect for sensitive skin—tarnish-resistant, hypoallergenic, and sustainable.

Why do some items sell out and not return?

Because we produce in small batches to avoid overproduction. Once an item is sold out, we may not restock it—encouraging thoughtful, lasting purchases.

Why don’t you release new collections every season?

We follow a slow fashion model—timeless designs, not fast-changing trends. We release new pieces when they’re ready, not when the fashion calendar says so.

How do I care for my Wrenbys clothing?

Most of our garments can be machine washed cold and air dried. Full care instructions are available on each product page and on our care guide page.

Is your packaging eco-friendly?

Absolutely. Our packaging is plastic-free, recyclable, and made from recycled or sustainably sourced paper or compostable materials.

What sizes do you offer and how do I find my fit?

We currently offer UK sizes [insert range, e.g., 6–18] with a detailed Size & Fit Guide. If you're unsure, we’re happy to help via chat or email.

Do you ship internationally?

Yes. We ship globally, with fully recyclable packaging. Delivery times and costs vary by region—see our Shipping Info.

How Long Does An Order Take To Arrive?

International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

How To Return My Items?

We do not currently offer free returns to domestic or overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

Which Payment Methods Do You Accept?

Wrenby's accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay

Please note that your billing address must match the address on your credit card statement.

How Can I Track My Order?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

Can I return or exchange an item?

Yes. You have 30 days to return unused items in original condition. See our full Returns Policy for more info.

How can I stay updated on new releases?

Join our newsletter below or follow us on Instagram for updates, behind-the-scenes stories, and early access to limited-batch collections.